Retail Customer Experience Associate, South Bay Galleria - Full Time
Company: Macy's
Location: Redondo Beach
Posted on: May 2, 2025
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Job Description:
Be part of an amazing story
Macy's is more than just a store. We're a story. One that's
captured the hearts and minds of America for more than 160 years. A
story about innovations and traditions---about inspiring stores and
irresistible products---about the excitement of the Macy's 4th of
July Fireworks, and the wonder of the Thanksgiving Day Parade.
We've been part of memorable moments and milestones for countless
customers and colleagues. Those stories are part of what makes this
such a special place to work.
Job Overview
As a Senior Customer Experience Colleague, you will prioritize the
customer experience by selling to our customers in the moment to
service their needs. You will drive enterprise wide cross-category
selling across multiple selling platforms to deliver sales goals,
achieve sales growth, and enhance the shopping experience by
providing personalized service in all departments. This position
exemplifies the Own Your Style service model and requires a can-do
attitude that goes above and beyond with a personable and efficient
approach when servicing the customer.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a
dynamic, inclusive environment with competitive pay and benefits.
Enjoy comprehensive health and wellness coverage and a 401(k) match
to invest in your future. Prioritize your well-being with paid time
off and eight paid holidays. Grow your career with continuous
learning and leadership development. Plus, build community by
joining one of our Colleague Resource Groups and make a difference
through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and
legal/financial advice
Access the full menu of benefits offerings .
What You Will Do
- Provide an exceptional customer experience by selling
merchandise and meeting any need our customer may have whether its
in-store or through virtual selling
- Assist the customer and influence the sale by making the best
product recommendations, focusing on size, fit, and style while
leveraging product knowledge and digital resources (product
descriptions, customer reviews, etc.)
- Engage and interact with customers during their in-store or
online journey to acquire and grow client relationships by
leveraging elevated outreach tools including My Client and company
social media assets
- Effectively develop and maintain relationships with peers and
store leadership to problem solve and create the best possible
outcome for the customer. Share customer feedback daily to create a
better customer experience
- Use Point of Sale (POS) systems, client acquisition systems,
and other store technology, including, but not limited to
computers, tablets, smart phones, work-associated apps, and social
media
- Partner with store team, vendors, and community partners to
develop, advertise, and host virtual and in-store events to deliver
incremental sales
- Maintain selling floor presentation following company
merchandise directives and ensure fitting rooms are customer-ready
by promptly clearing merchandise and returning it to the
appropriate area on the selling floor
- Ensure receipt of new merchandise, unpack and set up new
merchandise according to visual guidelines
- Reconfigure store fixtures to prepare new layout and visual
presentation for upcoming theme
- Perform store opening and closing procedures, including
accessing alarm system and settling the registers
- Foster an environment of acceptance and respect that
strengthens relationships, and ensures authentic connections with
colleagues, customers, and communities
Skills You Will Need
Product knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices
Communication: Comfortable communicating with customers virtually, via phone, and in person
Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events
Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders
Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources
Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
Collaboration: Partnership with the total team to drive sales and deliver the customer experience
Who You Are
- Flexible availability, including days, evenings, weekends and
holidays
- Ability to effectively communicate and present information to
customers, peers, and all levels of management
- Resourceful and able to adapt quickly to changing
priorities
- At least 2 years of selling or customer experience
preferred
Essential Physical Requirements You Will Perform
- This position requires lifting, constant moving, standing, and
reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting
at least 50lbs., stooping, kneeling, crouching, and climbing
ladders
- Reaching, including above eye level, crouching, kneeling,
stooping and color vision.
- Frequent use of computers and other technology, necessary to
perform job functions, including handheld equipment, cash register
and ability to process register transactions
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
STORES00This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Keywords: Macy's, Glendora , Retail Customer Experience Associate, South Bay Galleria - Full Time, Other , Redondo Beach, California
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