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Product Support Analyst

Company: VirtualVocations
Location: Vista
Posted on: May 14, 2025

Job Description:

A company is looking for a Product Support Analyst to enhance customer experience by resolving technical issues.
Key Responsibilities

Respond to customer inquiries via phone, email, and chat, gathering information to resolve issues
Identify and troubleshoot technical challenges, understanding their impact on customer business
Document knowledge gained from troubleshooting in the knowledge management system

Required Qualifications

1-3 years of experience in technical troubleshooting in a B2C or B2B environment
1+ year of experience in delivering software support
1+ year of recent hands-on experience with relational databases (SQL Server)
Ability to articulate software-related and technical concepts clearly
Demonstrated critical thinking and problem resolution skills

Keywords: VirtualVocations, Glendora , Product Support Analyst, Professions , Vista, California

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