Member Development Specialist (Call Center Rep)

Company: America's Christian Credit Union
Location: Glendora
Posted on: November 19, 2022

Job Description:

Purpose: To answer incoming phone calls in a courteous and helpful manner, cross-selling products and assisting members with their various needs and requests. Major Responsibilities: Answer telephone calls in a knowledgeable way and completing member transactions as needed in accordance with ACCU policies and procedures. Cross-sell ACCU products and services as opportunities arise in accordance with sales and targets and quotas. Assist members by cross-serving products and services as appropriate. Take a loan application over the phone for a member Take a visa application over the phone for a member Pull, distribute and respond to messages that come in after hours Have access to debit card system and answer member questions Have access to credit card system and answer member questions Help members with Online Banking, unlock, reset password, etc. Process various items such as, but not limited to: distribution of member statement copies, withdrawals, visa and loan payments, stop payments, wire transfers, loan payoffs, close accounts, address changes, order checks, etc. Respond to and distribute online banking messages Other duties as assignedJob Type: Full-timeBenefits: 401(k) 401(k) matching AD&D insurance Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Wellness programSchedule: Monday to FridayEducation: High school or equivalent (Required)Work Location: One location

Keywords: America's Christian Credit Union, Glendora , Member Development Specialist (Call Center Rep), Other , Glendora, California