Job Title: Service Porter
Reports to: Service Manager/Parts
FLSA Status: Non-Exempt
Direct Reports: None
Position Description: This position moves and
cleans customer and company vehicles. The Service Porter greets
customers in a courteous and friendly manner at all times. Must
present a professional appearance and attitude.
Duties & Responsibilities:
The primary duties consist of, but are not limited to the
- Drives vehicles to and from service lane, service stalls, and
parking lot as needed.
- Drives Customers to and from their home or other
- Keeps new and used vehicle lots neat and orderly, moving cars
as directed and in accordance with dealership display
- Installs and removes disposable Seat Covers, Floor Mats and
Tags Keys from customer and company Vehicles.
- Uses Two-way radios to communicate with staff.
- Vacuums and Washes with soap, water and other chemicals,
Customer, New & Used Company vehicles
- Clean and sanitizes all touch area of vehicles at drop off and
pick up of unit.
- Must be able to secure and keep accountability of vehicle
- Secures and locks vehicles when they are parked in appropriate
- Checks Daily for Damages to vehicles, Keys, floor mats, Owners
Manuals, vehicle accessories etc.
- Uses Key Tracking Machine to sign in and out vehicle keys.
- Identifies and Directs Service Advisors to their
- Delivers keys and repair order hard copies to the appropriate
Service Advisors workstation immediately after parking a vehicle in
- Retrieves customer vehicles for pick up when Repair Orders are
paid in full or as directed by the cashier or Service
- Inspects each vehicle for damage prior to moving to ensure lot
damaged has not occurred.
- Reports lot damage and accidents immediately to
- Inspects New incoming Vehicles from Factory and dealer
- Makes New Car Packets when needed.
- Drives vehicles to and from vendor locations as needed and
- Sweeps floors when needed and Keeps Dealership lot free of
trash and rubbish.
- Must cut tree branches on the fenced wall.
- Does miscellanies jobs as needed.
- Bring all customer concerns and complaints to the attention of
the Service Manager or appropriate Manager.
- Parks customer and company vehicles to assigned locations.
- Attends meetings and training sessions as scheduled.
- Follow policies and procedures as set forth in Employee
- Must have the ability to report for work on time, follow
directions, interact effectively with co-workers, understand and
follow rules and procedures and accept constructive criticism.
- Must use all company data bases and software according to
company processes and procedures.
- Performs other duties as assigned by management.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
High school diploma or equivalent, 1 3 months related experience
or training, automotive experience preferred.
Must be excellent at communicating information to visitors and
Must be able to work extended hours, evenings, holidays and
Must demonstrate the ability to read, write and communicate the
Must have a Valid Drivers License and proof of insurance are
Must have a clean driving record and be able to pass an MVR and
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Education & Experience:
High school diploma or general education degree (GED); or one to
three months related experience and/or training; or equivalent
combination of education and experience.
Ability to communicate orally or in written form effectively
with co-workers, potential and current clients, Ability to read,
analyze and interpret written and verbal instructions in the
English Language, with a time duration of 5 days a week 8-10 hours
per day. Ability to write routine reports and correspondence,
including writing grammatically by email and or text messages in
the English Language, with a time duration of 5 days a week 8-10
hours per day. Ability to effectively present information and
respond to questions from managers, clients, and customers in the
English Language, with a time duration of 5 days a week 8-10 hours
Basic Math such as addition and subtraction. Mathematical skills
will be regularly required 5 days a week, 8 to 10 hours per day.
Ability to calculate ETA (estimated time of arrival) of product by
giving time frame in date and clock time format.
Ability to define problems, collect data, establish facts, and
draw valid conclusions with a time duration of 5 days a week 8-10
hours per day. Ability to interpret a variety of instructions
furnished in written, oral, diagram, or schedule form with a time
duration of 5 days a week 8-10 hours per day. Demonstrate the
ability to anticipate and solve practical problems or resolve
issues with a time duration of 5 days a week 8-10 hours per day.The
above reasoning abilities will be regularly required 5 days a week,
8 to 10 hours per day.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
While performing the duties of this job, the employee is
regularly required to work 5 days a week, 8 to 10 hours per day.
The employee is regularly required to talk and hear in person and
via phone with a time duration of 5 days a week 8-10 hours per day.
The employee frequently is required to walk and reach with hands
and arms with a time duration of 5 days a week 8-10 hours per day.
The employee is frequently required to sit or stand as needed with
a time duration of 5 days a week 8-10 hours per day (outside, or
while driving) in a car lot environment. Manual dexterity to
perform data entry functions. May require walking primarily on a
level and unlevel surfaces for periodic periods throughout the day
with a time duration of 5 days a week 8-10 hours per day. Reaching
above shoulder heights, below the waist or lifting as required to
file documents or store materials throughout the workday with a
time duration of 5 days a week 8-10 hours per day.
The employee must regularly lift and/or move up to 10 pounds and
occasionally lift and/or move up to 25-30 pounds with a time
duration of 5 days a week 8-10 hours per day. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus, Visual acuity to read documents, computer
screens, files, etc. with a time duration of 5 days a week 8-10
hours per day.
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. May be exposed to heat, fumes,
noise, and humidity, etc. on a regular daily basis. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
While performing the duties of this job, the employee is exposed
to an office and car lot work environment. The noise level in these
work environments is usually moderate to high. Primary environment:
ambient room temperatures, and outside weather environment,
lighting and traditional office equipment as found in a typical
office environment such as, computers, phones, fax and scan
machines. May require walking primarily on an unleveled surface for
periodic periods throughout the day with a time duration of 5 days
a week 8-10 hours per day.
The statements herein are intended to describe the general
nature and levels of the work performed by employees, but are not a
complete list of responsibilities, duties, and skills required of
personnel so classified. Furthermore, the job description does not
constitute a written, or implied contract for employment. Martin
Automotive Group/Glendora Chevrolet reserves the right to revise or
change job duties and responsibilities as the need arises.
Martin Automotive Group/Glendora Chevrolet is an Equal
Opportunity Employer and does not discriminate against otherwise
qualified applicants on the basis of race, color, religion,
national origin, sex, age, gender identity, sexual orientation,
veteran status or on the basis of disability.
Approved By: ____________________________ Date:
Reviewed By: Employee & Manager:
Name / Position