Remote CRM Coordinator
Company: Online River
Location: Los Angeles
Posted on: April 1, 2026
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Job Description:
We are seeking a highly organized and detail-oriented Remote CRM
Coordinator to manage and optimize our customer relationship
management (CRM) system. The ideal candidate will ensure that all
CRM data is accurate, up-to-date, and used effectively to enhance
customer satisfaction and drive business growth. You will work
closely with the sales, marketing, and customer support teams to
streamline processes and maintain customer interactions through the
CRM platform. Key Responsibilities CRM System Management : Oversee
and maintain the CRM system, ensuring it is properly configured,
user-friendly, and optimized for company needs. Data Entry and
Management : Ensure the CRM database is up-to-date with accurate
customer information and interactions, including leads, sales, and
support data. Reporting and Analytics : Generate regular reports
from the CRM to track customer engagement, sales performance, and
other key metrics. User Support : Provide training and support to
internal teams on CRM usage, troubleshoot issues, and ensure best
practices are followed. Process Optimization : Collaborate with
various departments to streamline and automate CRM processes for
increased efficiency and productivity. Customer Segmentation : Help
with segmenting customer data to better target specific customer
groups for marketing campaigns or sales efforts. Lead Management :
Track and monitor leads throughout the sales pipeline, ensuring no
opportunities are missed. Data Integrity : Regularly audit the CRM
system to maintain data quality, correct any errors, and ensure
compliance with data protection laws. Collaboration : Work with
marketing, sales, and support teams to align CRM efforts with
broader business goals and campaigns. System Integration : Assist
in integrating CRM with other tools or platforms used by the
company, such as email marketing software, customer support tools,
or analytics platforms. Skills, Knowledge and Expertise Education :
Bachelor's degree in business, marketing, IT, or a related field.
Experience : Prior experience in CRM management or coordination,
ideally in a remote setting. Technical Skills : Proficiency with
CRM software (e.g., Salesforce, HubSpot, Zoho), and understanding
of data management best practices. Communication Skills : Strong
written and verbal communication skills for collaborating with
cross-functional teams. Detail-Oriented : Strong attention to
detail and ability to manage multiple tasks and deadlines
simultaneously. Problem-Solving : Ability to troubleshoot and
resolve CRM-related issues quickly and effectively. Benefits
Medical Insurance The coverage begins for the employee the on the
first of the month following the first full 30 days of full-time
employment for employees and their eligible dependents Cost to the
employee to participate in the plan varies by the coverage
selection and the number of dependents; and may be subject to
collective bargaining agreement The employee may also elect to opt
out of the County's medical insurance if proof of coverage is
provided Under this arrangement, the employee is provided with an
annual opt out payment. Vision and Prescription The coverage begins
for the employee on the first of the month following the first full
30 days of full-time employment for employees and their eligible
dependents Contributions may vary, subject to collective bargaining
agreement. Dental Coverage The coverage begins for the employee on
the first of the month following the first full 30 days of
full-time employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining
agreement.
Keywords: Online River, Glendora , Remote CRM Coordinator, IT / Software / Systems , Los Angeles, California
