Customer Support Manager
Company: VirtualVocations
Location: Vista
Posted on: May 26, 2025
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Job Description:
A company is looking for a Customer Support Manager to lead and
optimize support and order fulfillment operations.
Key Responsibilities
Manage day-to-day operations of an outsourced customer support team
and ensure alignment with company standards
Track and analyze key performance metrics, providing data-driven
insights for optimizing support operations
Identify inefficiencies in support workflows and implement
strategies to enhance productivity and customer satisfaction
Required Qualifications
4-7 years of experience in customer support management, preferably
with outsourced teams
Proven track record of managing customer service KPIs and driving
performance improvements
Experience with support tools and CRM platforms, with a preference
for Zendesk
Strong analytical skills with the ability to interpret data and
present actionable insights
Process-oriented mindset with a passion for operational excellence
and continuous improvement
Keywords: VirtualVocations, Glendora , Customer Support Manager, Executive , Vista, California
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