IT Operations Manager

Company: Eden Reforestation Projects
Location: Glendora
Posted on: November 22, 2021

Job Description:

POSITION SUMMARY: While the organization is almost 20 years old, the IT team at Eden is less than a year old. The IT Operations Manager's role is to provide experienced leadership to create and refine IT policies and services for a rapidly growing international organization.



ESSENTIAL RESPONSIBILITIES:



Develop and enforce IT policies and procedures for -100 US and International Staff





Manage a range of enterprise software services including Google Workspace and Atlassian services





Asset manage all organizational hardware and software





Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.





Plan, coordinate, monitor, prioritize, manage, and provide technical assistance and guidance for staffing, resources, and projects to provide exceptional service delivery





Determine and improve stakeholder satisfaction





Install and configure software and hardware





Draft technology proposals and related materials to a high standard of quality, shepherding them through the in-house review and approval process to ensure all deadlines are met





Monitor performance and maintain systems according to industry standards and organizational needs





Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and devices. Escalate incidents, as necessary





Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices





Assist in maintaining security of org's routers and servers from unauthorized intrusion by either physical or by remote electronic means





Help evaluate hardware and software to ensure quality lifecycle as well as for employees to ensure suitability and compatibility including but not limited to upgrades and updates as needed





Work closely with the Director of IT to develop an online library to house IT documents, procedures, policies, and "How to" guides





Onboard and Offboard employees with hardware and software assets and accounts





Maintain a policy for hardware procurement by researching vendors for pricing efficiency in routine asset purchases





As with all Eden staff, assume responsibilities necessary to meet Eden's strategic goals







KNOWLEDGE, SKILLS, AND ABILITIES:



A broad knowledge of operating systems, software, and hardware; continuously upgrade knowledge of technology for areas of assigned responsibility





Excellent communication skills: This position will require you to convey information effectively





Excellent relationship building skills: Must have the ability to influence and engage a wide range of supporters and build long-term relationships





Critical thinking and problem-solving skills: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems





Strong organizational and time management skills with exceptional attention to detail





Ability to work independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside the organization





Ability to thrive in ambiguous situations, with the ability to be a self-starter and find solutions without guidance





Ability to function in a highly collaborative, friendly, and informal environment





Ability to juggle and prioritize multiple projects with a strong attention to detail and superb accuracy







Ability to work with confidential documents







QUALIFICATIONS AND REQUIREMENTS:



Information Systems or equivalent experience, preferably in a mid-sized or large international organization





Bachelor's degree plus 5 years of experience in systems administration; network management and IT security preferred





High energy and passion for Eden's mission





Experience with creating, implementing, and updating, necessary enhancements to an IT database





Be open to change and substantial variety in the workplace





Be reliable, responsible, and dependable, fulfilling obligations and meeting deadlines















Eden Reforestation Projects is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.



DISCLAIMER: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Keywords: Eden Reforestation Projects, Glendora , IT Operations Manager, Executive , Glendora, California