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IT Operations Manager

Company: Eden Reforestation Projects
Location: Glendora
Posted on: November 22, 2021

Job Description:

POSITION SUMMARY: While the organization is almost 20 years old, the IT team at Eden is less than a year old. The IT Operations Manager's role is to provide experienced leadership to create and refine IT policies and services for a rapidly growing international organization.


Develop and enforce IT policies and procedures for -100 US and International Staff

Manage a range of enterprise software services including Google Workspace and Atlassian services

Asset manage all organizational hardware and software

Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.

Plan, coordinate, monitor, prioritize, manage, and provide technical assistance and guidance for staffing, resources, and projects to provide exceptional service delivery

Determine and improve stakeholder satisfaction

Install and configure software and hardware

Draft technology proposals and related materials to a high standard of quality, shepherding them through the in-house review and approval process to ensure all deadlines are met

Monitor performance and maintain systems according to industry standards and organizational needs

Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and devices. Escalate incidents, as necessary

Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices

Assist in maintaining security of org's routers and servers from unauthorized intrusion by either physical or by remote electronic means

Help evaluate hardware and software to ensure quality lifecycle as well as for employees to ensure suitability and compatibility including but not limited to upgrades and updates as needed

Work closely with the Director of IT to develop an online library to house IT documents, procedures, policies, and "How to" guides

Onboard and Offboard employees with hardware and software assets and accounts

Maintain a policy for hardware procurement by researching vendors for pricing efficiency in routine asset purchases

As with all Eden staff, assume responsibilities necessary to meet Eden's strategic goals


A broad knowledge of operating systems, software, and hardware; continuously upgrade knowledge of technology for areas of assigned responsibility

Excellent communication skills: This position will require you to convey information effectively

Excellent relationship building skills: Must have the ability to influence and engage a wide range of supporters and build long-term relationships

Critical thinking and problem-solving skills: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Strong organizational and time management skills with exceptional attention to detail

Ability to work independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside the organization

Ability to thrive in ambiguous situations, with the ability to be a self-starter and find solutions without guidance

Ability to function in a highly collaborative, friendly, and informal environment

Ability to juggle and prioritize multiple projects with a strong attention to detail and superb accuracy

Ability to work with confidential documents


Information Systems or equivalent experience, preferably in a mid-sized or large international organization

Bachelor's degree plus 5 years of experience in systems administration; network management and IT security preferred

High energy and passion for Eden's mission

Experience with creating, implementing, and updating, necessary enhancements to an IT database

Be open to change and substantial variety in the workplace

Be reliable, responsible, and dependable, fulfilling obligations and meeting deadlines

Eden Reforestation Projects is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

DISCLAIMER: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Keywords: Eden Reforestation Projects, Glendora , IT Operations Manager, Executive , Glendora, California

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