Sr. Customer Service Representative
Company: Robert Half
Location: Irvine
Posted on: January 23, 2026
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Job Description:
Job Description Job Description We are looking for an
experienced Senior Customer Service Representative to join our team
on a long-term contract basis. Based in Irvine, California, this
role involves coaching, training, and supporting customer service
teams to achieve excellence in performance and customer
satisfaction. The ideal candidate is passionate about fostering
growth and enhancing service quality. Responsibilities: • Evaluate
and monitor customer service calls to ensure compliance, accuracy,
and exceptional customer experiences. • Provide timely feedback and
coaching to improve team performance in sales and service. •
Develop and facilitate dynamic training programs, workshops, and
interactive role-playing sessions. • Partner with leadership to
identify key training areas and implement improvement strategies. •
Analyze performance metrics and trends, delivering actionable
insights to management. • Cultivate a positive team environment
that encourages growth and motivation. • Ensure adherence to
organizational standards and customer service best practices. •
Stay updated on industry trends and apply them to enhance training
processes. • Collaborate with cross-functional teams to optimize
customer service operations.• At least 1 year of experience in call
coaching, training, or sales enablement. • Proficiency in
facilitating engaging presentations and workshops. • Strong
communication and interpersonal skills with the ability to inspire
teams. • Organized and adaptable, with a data-driven approach to
performance improvement. • Familiarity with customer service tools
such as Windows PC and TRICARE systems. • Demonstrated ability to
deliver superior customer service in a call center environment. •
Experience in consumer lending, financial services, or related
industries is a plus. • Passion for continuous improvement and
fostering team success.
Keywords: Robert Half, Glendora , Sr. Customer Service Representative, Customer Service & Call Center , Irvine, California
